What if I'm not home when my order arrives?Updated 2 years ago

If you're out when your package is delivered, your mail person may find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox.

If your parcel is sent to a local delivery office, then that will usually be held for 10-14 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.